RETURN POLICY

Knowing that your completely satisfied with your purchase is our top priority at Linux Central. If you need to return an item for replacement or for a refund, please find the appropriate category below, then simply follow the instructions for a prompt response.

Please Note: All returns to Linux Central require a Returned Merchandise Authorization Number (RMA). Any merchandise returned without an RMA number will be refused and sent back to the sender, NO EXCEPTIONS. There is a 15% restocking fee assessed on all returned products.

BOOKS

We accept returns of books within 30 days of purchase, providing they are in a resellable condition. Books which contain software in electronic media (CD-ROM, floppy, etc.) are not returnable. (Please see "Obtaining an RMA" below.)

SOFTWARE

We accept returns of un-opened software within 30 days of purchase. Unfortunately we cannot accept opened, non-defective merchandise for credit or exchange. (Please see "Obtaining an RMA" below.)

LINUX CENTRAL GPL CD-ROMS

We do not warrant or guarantee the software on these CD's. We only guarantee the media. We accept returns of Linux Central GPL CD-ROMS within 30 days on defective media only. (Please see "Obtaining an RMA" below.)

GEAR

We accept returns of Linux Gear within 30 days of purchase. Items must not be used or worn, and must be in resellable condition. (Please see "Obtaining an RMA" below.)

HARDWARE

Please follow all instructions for installation found in the user manual included with your hardware. If you are continuing to have problems installing your hardware, or need any technical assistance, please contact the manufacturer. If your hardware is defective, you must receive your refund or replacement from the manufacturer. WE DO NOT ACCEPT ANY OPENED HARDWARE FOR RETURN. If your hardware is unopened, please see "Obtaining an RMA" below." There is a 15% restocking fee assessed on all returns.

OBTAINING AN RMA

Please obtain an RMA (Return Merchandise Authorization) number by simply e-mailing service@linuxcentral.com. When sending this e-mail, please be sure to include your original order number, the title, and catalog number of the item you wish to return, and the reason for the return.

SENDING THE ITEM BACK TO US

Now that you have your RMA number, please pack the item safely and securely and write the RMA number on the outside of the package to ensure the proper return process. We do recommend insured shipping. Please allow 4-6 weeks for the credit to appear on your charge card statement. There is a 15% restocking fee and all shipping charges are your responsibility.